Paperback or eBook (PDF)
Don't Get Hung Up!
Jenny Cartwright's practical telesales book: over 200 ways to open calls, book appointments, answer objections and close by phone.
From A$27
Telesales training in Australia and worldwide with Jenny CartwrightBetter calls.More appointments.More sales.
Jenny teaches sales professionals to turn their calls into sales by having a real conversation. This isn't call centre telemarketing. Your team learns what to say, what to ask and when to ask for the business, so prospects stay on the line, more of them say yes, and every call becomes a chance to grow your sales.
- In-house training
- Live online
- Personal coaching
Jenny CartwrightSales trainer, coach and author
This course was fantastic! Jenny Cartwright was so knowledgeable about telesales. I never really knew there was a structure to cold calling. I feel so confident that I can make calls and turn them into sales now.
- 95,000+people personally trained
- 30+ yearsin sales and marketing
- Authorof Don't Get Hung Up!
- CSPCertified Speaking Professional
Experience trusted by teams including
- Powerlift Nissan
- ING
- Cloud Solutions Group
- RCSA
- Real Estate Institute
Find the right support
A better sales conversation starts here
From a whole sales team to one person, get practical help with the calls that matter to your business.
- For companies and sales teams
In-house training
Customised training at your office or live on Zoom, built around your customers and your real calls, so your whole team opens with confidence, handles objections and closes more business.
Find out more - For teams in Australia and worldwide
Online training
Private Zoom training for your team, public live workshops and self-paced courses, so your people build their skills without travel and keep improving long after the session ends.
Find out more - For individuals
Coaching
One-to-one sessions with Jenny on your own calls, in person in Sydney or on Zoom, so you know exactly what to say and feel ready every time you pick up the phone.
Find out more - For conferences and events
Motivational sales speaker
Interactive keynotes full of practical ideas and humour, so your audience leaves motivated and ready to put new techniques to work on their very next call.
Find out more - For your next campaign
Telesales script writing
Natural, conversational scripts written for your product and your customers, so your team sounds like themselves, keeps prospects talking and books more appointments.
Find out more - For your own trainers
Course licensing
Run Jenny's proven train the trainer course in-house with her facilitator guide, participant workbooks, PowerPoint and videos, so every new starter learns the approach that works.
Find out more
Jenny trains onsite in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart and Darwin, and live on Zoom anywhere in Australia and worldwide.
Sales trainer
Deep experience. Down-to-earth advice.
Jenny Cartwright makes the art of selling over the phone feel practical, personal and achievable. She learned it on the phones herself, using direct mail, email and telemarketing to set sales records promoting the Australian events of Anthony Robbins, Tom Hopkins, Zig Ziglar and Jim Rohn, and she has spoken at an event with Sir Richard Branson. The difference between Jenny and other trainers is that she has been doing telephone sales for more than 30 years to promote her own business, so she knows what works and what doesn't.
Since qualifying as a trainer in 1995 she has personally trained more than 95,000 people. Her approach brings together clear techniques, useful scripts and the chance to practise the skills learnt. She is the author of the bestseller Don't Get Hung Up!, co-author of Secrets of Top Sales Professionals and author of the Telephone Sales Tips to Triple Your Sales eBooks. She is a Certified Speaking Professional and has spoken at numerous sales conferences in Australia and worldwide.
- Business SWAP National Salesperson of the Year, 1993
- Telemarketer of the Year, 1995
- Certified Speaking Professional (CSP), 2017
- Endorsed by Tom Hopkins and Brian Tracy
Results from real calls
What changes after sales training with Jenny
Learn at your own pace
Courses, books and eBooks by Jenny
Video and audio download (4 hours)
How to Triple Your Sales by Phone
Jenny's one day public telesales workshop is now available digitally: 4 hours of training on video, plus an audio version. Watch on your phone, tablet or computer. Watch any time and learn at your own pace.
A$97
Course manual (eBook, 6 modules)
Telesales Mastery
The full online telesales training program transcript, complete with exercises, questions and tasks to reinforce the training. Jenny Cartwright's complete self-study course in 6 modules, in eBook format.
A$97
Start with a free resource
Your next sales call can be a better one
Download Jenny's free eBook, How to Make a Professional Telephone Sales Call, and explore her free guides to cold calling, objections and follow-up. A quick, practical place to start building your confidence.
Explore free resourcesQuestions people ask Jenny
What is telesales training?
Telesales training, also called telephone sales training, teaches salespeople to sell by phone: opening calls with confidence, asking questions that uncover needs, listening skills, tonality, presentation skills, handling objections, closing for an appointment or order, and following up. Jenny Cartwright has trained more than 95,000 people since 1995, onsite in every Australian capital city, live on Zoom worldwide and through self-paced courses.
Let's talk about your team
What would better calls mean for your business?
Tell Jenny where your team gets stuck and what you'd like to improve. She'll help you find the right training to move them forward.