Professional Telephone Skills

For Everyone who speaks to Customers on the Telephone e.g. Receptionists, Accountants, Secretaries, Professionals

“You’ll keep your Customers coming back to You!”

What you will learn:

• How to change tonality to sound really professional using 5 different techniques
• How to use positive language – preferred words and phrases
• How to answer the telephone professionally
• How to close a conversation politely
• How to put people on hold
• How to avoid telephone tag
• How to take messages
• How to leave messages on answer machines with effect
• How to build rapport with customers
• Questioning and listening skills
• How to handle difficult customers
• How to transfer calls professionally

Download a brochure on this course

Our training is conducted all over Australia :-

• New South Wales(NSW) ,
• Queensland (Qld),
• Victoria (VIC),
• South Australia (SA),
• Tasmania (TAS),
• Western Australia (WA),
• Northern Territory (NT) and
• Australian Capital Territory (ACT).

This includes Sydney, Melbourne, Perth, Gold Coast, Newcastle, Wollongong, Adelaide, Brisbane, Canberra, Townsville, Cairns, Darwin and Hobart.

The course agendas below are not fixed . They are only suggestions. We encourage you to select your topics and we customise them for you to create the course you want. Call 02 9427 3479 to discuss your requirements.

Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au