• Monthly Telesales Tips
• Report on how to keep
existing customers
• Self Assessment
Questionnaire
Customer Service Excellence:
Customer Service – As individuals we expect excellent service when we talk to people on the phone. Whether we are ordering a pizza, changing our bank details, renewing our insurance policies or booking a holiday, we expect to be treated well and given all options. This course will provide you with the skills to be excellent in delivering service in your role.
Upon completion of this course, you will be able to:
- Understand customer service techniques required for differing customer behaviours
- Apply customer service techniques for differing customer behaviours in given situations
- Know how to greet customers on the telephone
- Identify customer needs and expectations and gain agreement on requirements
- Analyse customer needs and expectations, and identify options to meet them
- Demonstrate active listening and great questioning skills
- Understand how to close calls and complete documentation and follow-up procedures.
- How to deal with communication difficulties
- Achieve customer satisfaction
- Respond effectively to differing behaviours of customers
Course Cost: AU$200 for 12 months unlimited access
To request a log in to the demonstration area of the system please click here
To gain access to one of the courses once you have a log in and password just click on the appropriate course below:
Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au
