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Don't Get Hung Up!

(How to Sell Products And Services By Phone And Get Any Appointments You Want!)

In one book you will find The Telephone Selling Tips You Need To Increase Sales by 30-100% Immediately! These skills are vital for all sales people, call centre staff, network marketers, mortgage brokers, advertising salespeople, insurance salespeople, recruitment and real estate salespeople, financial services, business owners, in fact , everyone who conducts business by phone.

Turn your phone into a money -making machine and discover :-

• How to effectively prospect for new customers by phone
• The best ways to open a cold call and build rapport
• How to follow up quotes and mail-outs and convert them into sales
• The little known techniques to call your inactive and existing customers to win business
• Easy ways to ask for referrals and appointments and much more

Try Before You Buy
Free Chapter

Click here for a sample of the book

Discounts are available for bulk orders over 10.
For bulk orders over 10 please email for a quote or call +612 9427 3479.
It could be as little as A$18 per book for more than 100

"There are so many great tactics and strategies here that you'll find yourself using this book as a daily reference for your personal success in telephone sales for years to come" - Tom Hopkins World renowned sales trainer and author of the book "How To Master The Art Of Selling.

A$29.95 inc. GST plus $5 postage
+$2 Shipping per additional book ordered

Here is what others have to say:-

“Jenny shows you how to use your telephone as a superb business tool to get all the appointments and sales you can handle!”
Brian Tracy - Author “The Psychology of Selling”

“If every salesperson and telemarketer could learn the techniques and tips in this book, a lot more business would be closed and $$$ earned.  Thank you for sharing your expertise with the world.”
Michael Meredith Chairman - Australian Teleservices Association

“This book takes you through a step-by-step process on how to make a professional and effective sales call on the phone. There are pearls of wisdom at every step which could be worth thousands of dollars to you.”
John Nevin - Former Director of Direct Selling Association

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Secrets of Top Sales Professionals Exposed!

This is a book for people who want to discover how to become a real sales professional. Having assembled thirteen of the country's best sales professionals, we share exactly what they do to generate millions of dollars in sales every year. So, whether you're working in a sales role, are a manager looking to increase performance, or a business owner seeking larger profits, this book has all the questions and, more importantly, all the answers.

BONUS OFFER INSIDE - A$350 WORTH OF FREE E-BOOKS FROM EACH OF THE AUTHORS THAT YOU CAN DOWNLOAD INSTANTLY.

A$32.95 inc.GST plus $5 postage

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Books Package Special Offer

“SECRETS OF TOP SALES PROFESSIONALS EXPOSED!”
Published by Dale Beaumont With Stuart Zadel co-authored by Jenny Cartwright

“Don't Get Hung Up! ”
Brand New Release (available now) by Jenny Cartwright

Invest in these 2 books together and save $12.90!

And enjoy the FREE $350 worth of E-book and audio downloads from all the writers.

A$52.00 inc.GST plus $10 postage

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“Secrets of Telemarketing Success”

You will discover what you have to do to become successful at telemarketing right from the start of your telemarketing career or campaign.

For those of you who prefer to read, this is a transcript of the CD “Kickstart your Telemarketing Success”.

You’ll learn ways to get through the gatekeeper, what the power questions are that get the customer telling you what he wants, the importance of setting goals for yourself and the team, how to handle the objections, how to maintain a positive attitude, how to conduct the follow up calls and sell more.

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“Top Telesales Techniques That Work!” Vol 1

(How to Make a Fortune Selling Products and Services by Phone) 157 strategies and skills to get leads, appointments and increase sales by 30% immediately.

This book is like the Bible of How to do Telemarketing and Telesales professionally. It is a culmination of 16 years’ of the author’s research and practice of telesales. Here’s what you will learn in this book:-

• How to open a cold call without creating resistance
• 3 simple ways to Build Rapport
• The little-known way to get through the Gatekeeper
• 5 proven steps to Making an Appointment
• 2 simple keys to show you are Listening
• AMAZING! Discover in a matter of minutes how to influence people to want what you have to offer
• A free and easy way to ask for referrals. Have you been looking for this for ages?
• Discover how to handle the cost of your product or service on the phone.
• How to avoid Call reluctance
• REVEALED! The hidden truth behind
• Closing the sale
• Your secret script for doing follow up calls

And that is just a fraction of what you’ll find out in “Top Telesales Tips that Work!” Everything is explained in plain English which means it is dead easy to read and understand.And it is logically laid out.

"I have worked in the mortgage industry for seven years and of all the material i have encountered, and the training I have undertaken in cold calling, nothing has been as good as this book. It is a real "nuts and bolts" practical guide to the art of cold calling. The formulas for constructing an opening, or "interest-grabbing" statement are the best I have ever come across, as is the material on "call reluctance". This book allows me to approach my cold calling with improved skills and a very much higher level of confidence. I would recommend this book to anyone who is serious about using the telephone to generate business." - Derick Hedges, Value Finance

“It’s a great book, the info in there is pure gold for businesses wanting to increase sales by telemarketing” - Wayne Black, DM4 Marketing

Includes 3 bonuses (value $199) on our special monthly offer- Million Dollar Emails -Yanik Silver, 63 Killer Marketing Strategies - Dan Kennedy and Top Sales and Telesales Tips emailed to you for one year. to you monthly.

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“Top Telesales Techniques That Work!” Vol 2

(How to Make a Fortune Selling Products and Services by Phone)
Another 150 strategies and skills to win business by phone
The sequel to Volume 1

• Types of calls to make in tough times
• How to get the prospect's interest
• 3 more ways to open a call effectively
• Appointment setting tips
• 5 ways to create value in your product or service
• Simple ways to combine email and telesales
• AMAZING! Discover how to have your existing customers loving your calls
• How to make your sales presentation more compelling
• Discover how to handle the "no budget" and 'I'm not interested" objection.
• 3 Steps to achieving an upsell
• REVEALED! The questions to ask to get them to change their supplier
• More Sales closing techniques
• Your secret script for using testimonials and urgency in your presentation

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“Top Telesales Techniques That Work!” Vol 1 & 2

Special Offer - Purchase Volumes 1 and 2 together - Save $10

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“Starter Package” (Save A$35!)

This package is ideal for the individual or company just starting out in telemarketing.You'll be able to avoid the mistakes most people make when they first start out and you'll get results faster. The package includes:-

• CD - Kickstart your Telemarketing Success
• DVD - How To Make An Effective Outbound Telemarketing Call
• New Book -"Don't Get Hung Up!" or E-book - Top Telesales Techniques that work! (for purchasers outside Australia)

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“Kickstart your Telemarketing Success”

The little known secrets to make your telemarketing campaign work

This CD reveals:-

• What you need to get started
• How to find good telemarketers
• How much to pay them
• Where to find leads to call
• How to set targets and measure results
• The need for a script and the reasons why
• The importance of attitude and tone
• How to get through the gatekeeper
• How to create an “interest- grabbing” statement
• The questions to ask to build rapport
• What to say to convert the follow up call
• How to increase the $ value of the sale

“I am so glad I bought your CD, I have listened to it 5 times so far and each time I play it , I learn something new” - Sam Burbury, Projectorama Sydney

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"Telesales Coaching Calls Live!"

Here’s an opportunity to learn from other telemarketers’ mistakes. This is a two hour coaching session by Jenny Cartwright with a telemarketer who is making real live cold calls to sell advertising space in a directory.

Many other telephone sales consultants would make the same mistakes.

You will learn how to :-

• Build rapport
• Open a call
• Grab the customer’s interest
• Add value to your proposition
• Present the offer with clarity
• Handle all the objections
• Close the sale
• Upsell
• Added bonus of a transcript of these 2 hours will be emailed to you. Use the calls as exercises to give to your trainees to critique and then you have the answers to run through with them.

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“How To Triple Your Sales By Phone!”

A comprehensive 6 hour sales training workshop for everyone that uses the telephone in the sales process. It is condensed to 3.5 hours on the audio version.

It offers a structured methodology how to conduct successful telephone sales calls to sell both products and services, how to construct telemarketing scripts to make appointments, handle objections, follow-up and virtually everything you need to know to make a telesales campaign work.

Participant workbook is included.

This set can be emailed to you so you can download it onto your own cds or the set can be mailed to you. Please email your choice to info@telesalestraining.com.au once purchased.

More than 20,000 people have now experienced this programme live. It is the creation of leading Telesales Trainer, Jenny Cartwright based on her 18 years' experience both practicing and training telephone sales.

"I just wanted to say that I learnt so much from your training. I actually got the quarter best sales person award from Federal Publishing as a result." Ritu Maharaj - Federal Publishing

"Since your course, I am getting a whopping great 30% appointment rate!!! Thank you for showing me these valuable skills." Lea Rushton - Firstbase Consulting Network

"Thank you so much for the training day. I can't believe the difference in my confidence." Helen Svolos - Secure Print

"Inspiring, Motivating and Extremely informative. A worthwhile investment for myself and my staff. The knowledge and tools that I received are indispensable and were implemented immediately." Sophia Calligeros- Greater Building Society

This CD SET CONTAINS :

1. Vital Communication Skills for Telephone Selling!
2. How To Make An Appointment by Phone
3. Winning Sales Techniques
4. The 6 Steps to Planning a Successful Telemarketing Campaign

3.5 hours of training includes workbook!

(These CD's can be purchased separately - content of each is listed against each dvd version on the dvd page and the option to purchase the individual audio verson is there when you click on "Add to Basket")

info@telesalestraining .com.au for more information.

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“How to make an Effective Outbound Telemarketing Call”

This 40 minute Dvd gives you a step by step process how to make a successful outbound call.

Here’s what you will learn:-

• 3 simple ways to open a cold call
• A vital method for an 'interest grabbing" statement
• 5 tips and tricks for building rapport
• 2 powerful questioning techniques
• 4 important ways to show you are .listening.
• An easy formula for making appointments
• 5 proven steps for creating a script
• 4 key strategies for overcoming objections
• A great tool to measure your success

"This is a brilliantly simple framework, I finally know how to make money on the phone!" - Howard Tinker, Life Tools Australia

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“Winning Sales Techniques!” Disk 3 of full 6 hour workshop

"How to Triple Your Sales by Phone" (see last dvd option below)

It is important to know how to word a phone presentation to a customer or prospect to get the most out of each type of call you do. You have very little time on a telephone call compared to face to face. This DVD will provide you with a formula to create an effective sales presentation that will work both on the phone and face to face. You will then be able to adapt it to different situations.

By following-up mailouts, quotes, existing customers, inactive customers and sales, you earn at least 20% more money than if you missed out on doing this part of the sales process. It is vital to learn the most powerful way to open the call in each of these situations and how to use different closing techniques.

What You will learn in this DVD

• How to Sell Benefits not Advantages
• How to construct a telesales script
• 10 Easy Ways To Close The Sale
• Selling Strategies On Incoming calls
• Upselling Skills
• Techniques For Following - Up Sales, Existing Customers, Inactive Customers, Mail-outs, Specials And Quotes
• and much more ...

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“The 6 Steps to Planning a Successful Telemarketing Campaign”

Disk 4 of the 6 hour workshop "How to triple your sales by phone" (see last dvd option below)

There are a number of things to think about to to ensure your telemarketing campaign runs smoothly. If one of the steps is not being done, then your results won't be as good as they could be.

Should a disease known as call reluctance strike, you will need a few of the strategies in this dvd to overcome this quickly. Call reluctance is definitely a deterrent to your results.

What You will learn how to do in this DVD

• Set Goals And Measure Your Daily Success
• Write A Telesales Script That Works
• Handle The Objections
• Know Whom To Target
• Prepare Yourself
• Keep Track Of Follow-ups
• Ways To Overcome Call Reluctance
• and much more ...

DVD (PAL, NTSC and Audio versions available)

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“Vital Communication Skills for Telephone Selling!”

Disk 1 of the 6 hour workshop "How to triple your sales by phone" (see last dvd option below)

You can have all the sales skills in the world but telephone selling is not going to work unless you have the right tonality. Many people think success is all in the script but if you read the script with a boring , monotone voice, you are not going to sell anything. The telephone is an energy transfer between you and the customer. This dvd will show you 5 ways to sound fantastic on the phone and use positive sales language. It will also reveal what else you need to do to be successful at telephone sales

What You will learn in this DVD

• The 3 KeysTo Telephone Sales Success
• To set objectives for every call
• The Top 10 Qualities Of A Great Telesales Person
• 5 Ways To Sound Fantastic
• Professional Telephone Etiquette
• Words That Sell And Words That Don’t and much more ...

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“How To Make An Appointment by Phone”

Disk 2 of the 6 hour workshop "How to triple your sales by phone" (see last dvd option below)

There is a definite art to selling appointments over the telephone. The key is that you sell the idea of the appointment and not the actual product or service.

This DVD will give you a structure how to build an appointment setting script starting from the words to use to get past the gatekeeper and open the call to the closing strategy to win the appointment.

What You will learn in this DVD

• The Little Known Ways To Get Past the Gatekeeper
• Techniques To Open a Cold Call Without Creating Resistance
• The Key To Grabbing The Prospect's Interest
• Powerful Questioning Skills To Build Rapport
• 6 Great Listening Skills That Show You Care
• The Magic Formula For An Appointment Script
• and much more ...

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“How To Triple Your Sales By Phone!”

A comprehensive 6 hour self- learning programme for individuals that teaches all the skills you need to be great at telephone sales.

DVD and audio versions available for all countries

A comprehensive 6 hour sales training workshop for everyone that uses the telephone in the sales process condensed to 4 hours for dvd. It offers a structured methodology how to conduct successful telephone sales calls to sell both products and services, construct telemarketing scripts to make appointments, handle objections, upsell, follow-up, close and virtually everything you need to know to make a telesales campaign work.

Participant workbook and practical exercises are included.

More than 20,000 people have now experienced this programme live. It is the creation of leading Telesales Trainer, Jenny Cartwright based on her 18 years' experience both practicing and training telephone sales.

"I just wanted to say that I learnt so much from your training. I actually got the quarter best sales person award from Federal Publishing as a result."
Ritu Maharaj - Federal Publishing

"Since your course, I am getting a whopping great 30% appointment rate!!! Thank you for showing me these valuable skills."
Lea Rushton - Firstbase Consulting Network

"Thank you so much for the training day. I can't believe the difference in my confidence."
Helen Svolos - Secure Print

"Inspiring, Motivating and Extremely informative. A worthwhile investment for myself and my staff. The knowledge and tools that I received are indispensable and were implemented immediately."
Sophia Calligeros- Greater Building Society

This 4 DVD SET CONTAINS THE 4 DVDS ABOVE: For details of content of each refer to individual dvds listed above.

1. Vital Communication Skills for Telephone Selling!
2. How To Make An Appointment by Phone
3. Winning Sales Techniques
4. The 6 Steps to Planning a Successful Telemarketing Campaign