Sales and Telesales Coaching
Through the process of coaching, clients deepen their learning and improve performance. Coaching gives you maximum value from your training course dollars as it enables the skills to be reinforced and to last much longer. It moves a person forward from where they are now to where they would like to be far faster than they could advance on their own.
Coaching is proven to work when there are two factors present:
- The client is willing to grow
- There is a gap between where they are now and where they need to be
Telephone coaching is popular for half and one hour sessions once a week because it is time efficient. Face to face coaching is also available and is sometimes preferred. One month, 3 month and yearly packages are customised to your needs for both groups and individuals.
For quotes customised to your needs email us or phone Sales and Telesales Solutions at 02 9427 3479.
We ask that clients come up with two or three goals, actions or breakthroughs they want to achieve between sessions. They are then accountable for their own success.
Who do we coach?
- Business owners
- Training Managers
- Sales Managers
- Sales Staff
- Telesales Team Leaders/Call Centre Managers
- Telesales Staff
What sort of areas do we coach?
- People in transition going to a more senior role
- Communication skills with other team members
- Sales Managers – how to motivate and manage their staff
- How to increase sales
- Goal setting
- Time Management
- Marketing
- Life Skills
Testimonials
“I have benefited from Jenny Cartwright's coaching for one year so far. I commend coaching in general, as I believe it is an important component of personal development. I commend coaching by Jenny Cartwright, in particular, because of her vast knowledge and experience. She has a unique ability to keep focussed and on track and is willing to encourage by sharing your delight when results are achieved.”
Frank Dyball,
Manager Beachhouse Holiday Apartments
Port Macquarie
“I have had telephone coaching with Jenny Cartwright for the last 2 months. I recommend her coaching services
. She gives great weekly, as well as long term support, and keeps you focussed so you take action on your goals.”
Tamar Goldstein
"My salesteam has been coached for a 3 month term so far by Jenny Cartwright. There is a noticeable improvement in the structure in which the sales staff are approaching their customers on the phone, increasing staff confidence and customer satisfaction. We would recommend Jenny Cartwright to any company who wishes to use training and coaching to make a difference in the sales area."
Edward Henebery - Managing Director
Acorn Australia
"Our three day telemarketing coaching with Jenny Cartwright during July last year proved to be a significant turning point in our photography business. Our business has increased 107 percent in turnover during the last twelve months.
Jenny's ability to demystify the art and science of how to correctly conduct a telemarketing campaign gave us significant and immediate improvements to our sales programs. Instead of calling customers without tested scripts and definite objectives as we had been doing, Jenny immediately implemented proper telemarketing scripts and gave us concrete and logical step by step procedures that allowed us to improve our confidence in calling customer and so increase our calls to sales ratio by 67 percent. We have found her support materials such as DVDs and workbooks to be clear and very practical.
As well, with the new telemarketing tracking system that we introduced, we could immediately see on a day by day basis how our program was going. Jenny is very generous with her knowledge and kept giving us further feedback after the training. We really appreciated that she kept coaching us after the initial training to ensure that we stayed on track.
Jenny is a true professional in sales and is Australia's foremost expert in telemarketing. We can recommend her telemarketing training programs without reservation to any organisation that needs to immediately improve the sales and telemarketing function in their business."
Julie de Paola Photography by Julie
Sales and Telesales Solutions
71 Coolaroo Road
Lane Cove NSW 2066
Australia
Tel. +61-2- 9427 3479
Fax +61-2-9418 9069
Email info@telesalestraining.com.au