Self Assessment of your Telesales/Telemarketing Expertise

If you answer “no” or “don’t know” to more than 3 of these questions and, when asked to rate yourself on a scale of one to 10, you are below 7, then it might be a good idea to do some training.

You won’t be earning the dollars you deserve and you could be losing sales.

1. How professional, confident and friendly does your phone voice sound on a scale of 1-10? Record yourself on a tape recorder and based on each quality, ask yourself “Would you buy from you?
2. Do you know at least 4 ways to build rapport on the telephone?
3. What is your introductory line that grabs the prospect’s attention? Do you know the questions to ask that will make the prospect want to do business with you immediately? Have you prepared a script that can express what you have to offer with absolute clarity and impact? If not, do you know the winning formula for writing one that works?
4. Are you reaching the decision maker easily?
5. How prepared are you with your answers to every objection that presents itself? Are you asking for referrals after every call and do you know the best way to ask?
6. Do you ensure you have a positive attitude in your voice on every call?
7. Do you have the voicemail message to leave that has them rushing to return your call?
8. Do you have a system that keeps track of all your follow- ups ? Do you know what to say to get the best response when following up a mail out?
9. Do you know on average how many calls and contacts you have to make before you make a sale or an appointment? If you cannot measure it, you cannot improve it.
10. Do you do cold calls each day before any other job? (if you answer “no” to this question, there may be some call reluctance going on.)

How did you rate?

When you are ready to improve your skills and make your sales soar, have a look at these resources:-

What Sets our Training Apart?

It is rare to get trainers that still practice what they teach.

Our Principal Trainer, Jenny Cartwright - Author of “Don’t Get Hung Up” and co-author of  “Secrets of Top Sales Professionals Exposed” has over 30 years’  hands-on, “in the trenches” experience in guiding many of Australia’s leading companies to the pinnacle of sales success.  She also achieved record breaking results in telemarketing by promoting some of the world’s biggest speakers including:- Anthony Robbins, Tom Hopkins, Jim Rohn, Zig Ziglar, Denis Waitley, Harvey Mackay, Michael Gerber, Jay Abraham and Deepak Chopra.

Participants of our workshops are not just dumped after the training and left to their own devices. Jenny and her associates coach them one on one either by email, over the phone or face to face. They will also have help with finalising their scripts that they create on the telesales course, absolutely free of charge, as part of our after sales service.

The Sales Coaching Clinic

Sales coaching is available for one on one sessions by phone, email or face- to- face for salespeople who want to increase their business via telemarketing or other sales and marketing methods.l.

You can book one hour sessions or a series of sessions.

Call Jenny Cartwright on:

Tel. +61 2 9427 3479
Fax +61 2 9418 9069
Email info@telesalestraining.com.au

Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au