In-house Telemarketing /Telesales Training Workshops That Enhance The Performance Of Your Sales Team And Deliver Bankable Bottom- Line Results

Our inhouse training has helped companies achieve sales records far above industry standards. Our reputation for consistently delivering expert knowledge, professional service and unequalled results- driven trainings has meant that most of our business comes from referrals.

All workshops are specifically tailored to the individual needs of your business and conducted in-house or at a venue of your choice. They can be designed for both face to face sales reps and for telephone sales staff which ensures all your sales people will be taught the vital skills they need to reach their full potential.

We include a pre-training briefing and can offer you a full staff assessment prior to the training when you require. Your trainees can expect comprehensive, customised workbooks to ensure all the sales exploding techniques are retained and available for easy referral. They will be rewarded with certificates of achievement at the end of their course.

Essential skills can be learned in 1, 2 or 3 day trainings with longer, more intensive, specialised sales team transformations available on request..

Assessment is via self assessment criteria, role plays and the use of a teletrainer for role plays.

We have also seen exceptional results from companies that engage in our post training support packages which are designed to maintain maximum performance from your team. These packages are again tailored to your individual needs and conducted weekly or fortnightly by phone or face to face depending on your location. For details of these arrangements email us

Outbound - How to Use the Phone to Triple your Sales Instantly! For Telesales - Telemarketers - Sales Managers - Sales Reps - team leaders - An outbound, cold calling workshop “Get more Prospects, Leads, Sales and Appointments than you ever thought possible! What You will Master: How to create a telemarketing script that doubles your sales instantly The little-known ways to get through the gatekeeper The 5 critical Trigger Words that compel people to buy What you must do now to ensure 9 out of 10 enquiries convert into a sale. How to get 7 out of 10 contacts to make an appointment How to build rapport quickly with 3 powerful questions The listening skills that give you total credibility The four ingredients that make a compelling offer. The secrets to overcoming every objection. How to increase the value of the purchase Essential techniques to follow up quotes, mail outs,complaints and turn them into orders How to follow up existing customers, inactive customers and sales The techniques to overcome call reluctance Click here to download a brochure of the public workshop, "How to Triple your Sales” which can be customised to your needs as above.

Inbound Sales/Customer Service Telephone Skills For Inbound Telesales Staff - Customer Service Representatives-Call Centre Staff -Sales Managers - Sales Staff- Receptionists and everyone who has inbound telephone contact with customers “Guarantee a professional company image on every call while providing excellent customer service. This will ensure more sales, excellent customer satisfaction and retention." What You will master: How your attitude dictates your results How to build rapport quickly with the customer The importance of focusing on the use of positive language 5 Ways to develop a captivating tonality How to detect your customer's true needs The great listening skills that will transform your customers into raving fans What you must do to present your product/service on the phone effectively The secrets to converting 70% of enquiries into sales How to easily handle difficult customers and complaints Simple strategies to add-on and cross sell How to write emails and letters so they get read. What you must never say when putting people on hold. The secret voicemail strategies to keep them calling you Download a brochure on this course

Professional Telephone Skills For Everyone who speaks to Customers on the Telephone e.g. Receptionists, Accountants, Secretaries, Professionals “You’ll keep your Customers coming back to You!” What you will Master: The 5 tonality techniques to captivate your customers Positive words and phrases to use in conversation How to answer the telephone to impress Techniques to close a conversation politely What you must say when putting people on hold and transferring calls How you can immediately erase telephone tag from your day The most effective way to take messages How to leave a message on voicemail that inspires action from the customer How to build rapport quickly with customers Questioning and listening skills that engage the customer Simple techniques to handle difficult customers and complaints Download a brochure on this course

How to Plan and Manage an effective Telemarketing Campaign For telemarketers -Call Centre managers - Sales Managers - Team Leaders - Supervisors - Trainers “Your campaign will run like clockwork with less time and effort than you ever thought possible ” What you will learn: The secrets to hiring the best telemarketers and telesales staff What you must know to manage a team and yourself effectively Ideas to train and motivate your staff for exceptional results Highly efficient database management techniques Why you must set goals for yourself and/or the team The step by step approach to creating a profit -pulling script Advanced techniques on preparing targeted lists of calls How to create a professional follow-up system How to plan the power questions to extract all of your customers’ needs What you must never say when handling objections How to measure your results

Mini Workshops In a busy environment, sometimes it is not feasible to have your team in training for a whole day. This is where regular 2 - 3 hour workshops are of immense value in training for sales and telesales staff. They can be held outside or inside working hours and can be a minimum duration of 2 hours. Samples of topics you might choose:- Overcoming call reluctance How to engage people's interest on the phone Handling objections effectively How to write a sales presentation or telemarketing script How to build rapport quickly with customers Preparation and planning of an effective telemarketing campaign Relationship selling Presentation skills Time management in sales

Our training is conducted all over Australia :-

• New South Wales(NSW) ,
• Queensland (Qld),
• Victoria (VIC),
• South Australia (SA),
• Tasmania (TAS),
• Western Australia (WA),
• Northern Territory (NT) and
• Australian Capital Territory (ACT).

This includes Sydney, Melbourne, Perth, Gold Coast, Newcastle, Wollongong, Adelaide, Brisbane, Canberra, Townsville, Cairns, Darwin and Hobart.

The course agendas below are not fixed . They are only suggestions. We encourage you to select your topics and we customise them for you to create the course you want. Call 02 9427 3479 to discuss your requirements.

Inhouse Training Testimonials

"On behalf of the team, we would like to highly recommend your services. Your program was clear,concise and relevant in today's competitive market. Even the most experienced senior telemarketers in our team came out of the day feeling more confident about what they had been doing as well as learning a few new tricks along the way."
Ruby Lockley, New Business Centre Manager Macquarie Corporate Telecommunications

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"There is a noticeable improvement in the structure in which the sales staff are approaching their customers on the phone, increasing staff confidence and customer satisfaction. We would recommend Jenny Cartwright to any company who wishes to utilize training and make a difference in the sales area."
Edward Henebery, Managing Director Acorn Australia

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"I would like to formally thank you for conducting such professional and effective training sessions for our sales consultants and leadership team in our Alice Springs office in February this year. I thought it might be of interest to you to know the effect it has had on our sales results. Before the training, we really thought we would not reach our set target for this financial year and by the end of May, we have well exceeded it. Our leaders have continued to implement the coaching programme you created for them to do as ongoing support for the staff and, indeed, it has proven to work.

We will have no hesitation in calling you for more training when the need arises."
John Di Maria, Operations Manager Territory Discoveries

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"Since the customer service training, one of our team commented that he thought team morale had improved at least 40 - 50%. Our results for last month are also very pleasing ."
Archie Campbell, National Sales Manager MSA (Aust) Pty Ltd

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"Your training enabled us to get good results right from the start of our campaign. The telemarketing promotion was a great success and the staff averaged a 56% response rate overall."
Tony Drew, Director New Life Promotions

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"This is a short note to thank you so much for your professionalism and the extraordinary difference your are already making to our team. The feedback we got is just outstanding and I am very grateful you took the time to squeeze us in as you have.

I totally agree with your concept of the follow up and support. I know you offered this to me before and after seeing the results of the training, I think it is even more important."
Roy Mcdonald, Managing Director OneOne Life Seminars fe Seminars

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"I initially thought a one day program would be more than adequate but it was obvious later in the afternoon, that everyone would have happily attended a second day."
Robert O'Hara, National Sales Manager MHS Concord

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"I would like to thank you and express my appreciation for your professional approach to assessing and providing sales training to our customer service and sales staff. Your approach was refreshing and you managed to touch on each individual employee's needs and also their strengths. The feedback from my staff was extremely positive."
Desiree Heath, Managing Director ID Warehouse

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"The increased drive and motivation of my team after the seminar was fantastic, and for this reason I intend to conduct training on a more regular basis. Thanks again.
Samantha Davidson, Team Leader Market Source

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"Thank you, Jenny, for helping our staff to raise their standards"
Ray Awadallah, Managing Director Blue Haven Pools and Spas

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"Thank you so much for the recent telemarketing training for our staff. Telemarketing now forms an integral part of our marketing push in the Kiama market and the techniques and procedures that you taught us provide an excellent base for our salespeople to develop and use."
Murray Bergmeier, Licensee Kiama Real Estate

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Telemarketing Success Sydney

Story found in Powerlift Nissan Magazine Oct 08

We have a had a few months now of considerable success from our telemarketing team, Annette McVeigh and Sandra Webb in Sydney.

In June ’07, we decided to contract a telemarketing specialist consultant to advise us on what world class telemarketing should look like.

Jenny Cartwright was approached by the company to help us redesign our telemarketing process, and with the help and cooperation of both Annette and Sandra we have seen our service sales leads grow significantly over the last two months.

At the time of writing mid August we already have signed 13 new customers and 20 trucks to PMP Service Contracts in Sydney, so far this month, as a direct result of leads from Annette and Sandra.

Annette and Sandra have attended Jenny’s successful Sydney  sales training course, designed and implemented an agreed telemarketing script and generally lifted the professionalism of our dealings with potential customers.

We would like to thank Annette and Sandra and the Sydney Service Sales group for responding to the changes and being part of improving the profitability of the company.

The telemarketing success in Sydney, will now be rolled out nationally, with initially Annette going to Adelaide to provide training and guidance.

Kevin Gaffney , National Operations Manager- Powerlift Nissan

Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au