More Workshops

How to Plan and Manage an effective Telemarketing Campaign

For telemarketers -Call Centre managers - Sales Managers - Team Leaders - Supervisors - Trainers

“Your campaign will run like clockwork and you will save so much time.”

What you will learn:

• How to recruit telemarketers and telesales staff
• How to manage a team and yourself effectively
• How to train and motivate staff or yourself
• How to manage a database
• How to set goals for yourself and/or the team
• How to create a script that works
• How to prepare targeted lists of calls
• How to create a system for follow up
• How to plan the power questions to extract customers’ needs
• How to handle the objections

Mini Workshops

Sometimes it is not feasible to take people out of their jobs for a whole day. This is where regular 2 - 3 hour workshops are of immense value in training for sales and telesales staff. They can be held outside or inside working hours and can be a minimum duration of 2 hours.

Samples of topics you might choose:-

• Overcoming call reluctance
• How to sound fantastic on the phone
• Handling objections
• How to write a presentation or telemarketing script
• How to build rapport
• Preparation and planning of an effective telemarketing campaign
• Relationship selling
• Presentation skills
• Time management