• Monthly Telesales Tips
• Report on how to keep
existing customers
• Self Assessment
Questionnaire
Inbound Sales/Customer Service Telephone Skills
For Inbound Telesales Staff - Customer Service Representatives-Call Centre Staff -Sales Managers - Sales Staff- Receptionists and everyone who has inbound telephone contact with customers
“You’ll achieve a better image for your company, more sales, more customers and improved customer service”
What You will Learn:
- To realise the importance of attitude in the customer service role
- How to build rapport quickly with the customer
- Focus on the use of positive language
- How to develop a positive tonality
- How to establish customer’s needs using some powerful questioning techniques
- How to demonstrate good listening skills
- How to present your product on the phone
- How to convert 70% of enquiries into sales
- How to handle difficult customers and complaints
- How to add-on and cross sell
- How to write emails and letters well
- How to put people on hold, answer the phone correctly,close professionally, avoid telephone tag and handle voicemail
Download a brochure on this course
Our training is conducted all over Australia :-
Alternative content
Introduction to the one day telesales workshop
"How to Triple Your Sales by Phone"
- New South Wales(NSW) ,
- Queensland (Qld),
- Victoria (VIC),
- South Australia (SA),
- Tasmania (TAS),
- Western Australia (WA),
- Northern Territory (NT) and
- Australian Capital Territory (ACT).
This includes Sydney, Melbourne, Perth, Gold Coast, Newcastle, Wollongong, Adelaide, Brisbane, Canberra, Townsville, Cairns, Darwin and Hobart.
The course agendas below are not fixed . They are only suggestions. We encourage you to select your topics and we customise them for you to create the course you want. Call 02 9427 3479 to discuss your requirements.
Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au
