• Monthly Telesales Tips
• Report on how to keep
existing customers
• Self Assessment
Questionnaire
Telephone sales:
Sales – Hitting the key areas of how to sell from overcoming objections and closing the sale to gaining the understanding of the customer needs, this self paced course will provide you with the necessary skills and confidence to sell in a service based fashion. The course will take about 4 hours in total and having access for 12 months is there for continuing refreshers so that you can practice the skills and return to the course to hone them.
Upon completion of this course, you will be able to:
- How to prepare to make an out-going call
- Understanding of creating the customer’s first impression of organisation’s service
- How to identify customer purchase needs and expectations, and gain agreement on requirements on in-coming and out-going calls
- How to make a sales approach, offer a solution, meet customer’s needs and close the sale
- How to close call and complete documentation and follow-up procedures
- How to handle objections
Course Cost: AU$200 for 12 months unlimited access
To request a log in to the demonstration area of the system please click here
To gain access to one of the courses once you have a log in and password just click on the appropriate course below:
Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au
