• Monthly Telesales Tips
• Report on how to keep
existing customers
• Self Assessment
Questionnaire
E-Learning Training Packages
We are pleased to announce the launch of a new joint venture partnership with icontact. This partnership will provide another solution to your training needs for further details on any of the information below feel free to contact us.
Look into the future of contact centre training...
The icontact e-learning system is an on-line learning programme designed to provide the various skills and aptitude for working in today’s busy contact centre environments worldwide. This system has been designed by contact centre experts and trainers to ensure your staff get the maximum learning possible.
There are many benefits for this method of learning including a self paced environment, constant access to information, less downtime off the phones and lower cost.
icontact is the product of years of research in the contact centre industry and aims to bring the ‘magic’ experience to your customers through your phone teams.
We are offering 3 courses:
To request a log in to the demonstration area of the system please click here
To gain access to one of the courses once you have a log in and password just click on the appropriate course below:
Full Internationational Certificate in Contact Centre Operations
Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au
